Shipping policy.

Delivery options are confirmed during checkout. Bulk and wholesale orders may receive delivery confirmation from the Keystone team before dispatch.

South Africa

Delivery confirmed at checkout.

Keystone dispatches available stock through supported local courier routes. Delivery method, address coverage, and timing are confirmed during checkout or by the support team for account orders.

Policy note

Checkout confirmation

Retail delivery is selected during checkout after a valid address is added. The final delivery method is confirmed before payment.

Policy note

Dispatch timing

Orders are prepared after payment confirmation and stock checks. Dispatch timing can vary during peak order periods.

Policy note

Regional delivery

Main city centers are usually serviced faster. Regional and outlying areas may need extra courier handling time.

Policy note

Order support

Use the order number when contacting support so the team can check delivery status, address details, and courier updates.