Returns and replacements.

For products bought from Keystone Vape, provide the order number plus a photo or video showing the product defect to customer service at sales@keystonevape.co.za. If genuine check passes and damage is confirmed as non-human, you will receive a free replacement product.

For products bought from other retail stores, seek help where you purchased it first. If the store cannot assist, provide the product security code from the packaging plus a photo or video showing the defect. If genuine check passes and damage is confirmed as non-human, you will receive a free replacement product.

We will not charge for your first replacement product. Shipping fees apply for a second replacement of the same original device. A third replacement request can only receive 50% off that product.

Once your return is received and inspected, we will email you to confirm that we received the returned item.

We will notify you of refund approval or rejection.

If approved, your refund will be processed and credit will automatically be applied to your credit card or original payment method within a certain number of days.

Check your bank account again.

Contact your credit card company.

Contact your bank.

Contact us at sales@keystonevape.co.za.

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. To exchange for the same item, email sales@keystonevape.co.za.

You are responsible for paying your own shipping costs when returning your item.

Shipping costs are non-refundable. If you receive a refund, return shipping cost will be deducted from your refund.

Delivery time for exchanged products may vary by location.

For expensive returns, consider using a trackable shipping service or purchasing shipping insurance.